Our satisfaction guarantee
Every cleaning is backed by the company — not left to chance with an individual cleaner. If we miss the mark, here's exactly what happens.
1. Tell us within 48 hours
Reply to your receipt email, message us through your portal, or call (912) 421-9145. Photos help but aren't required. Because your pro documents every job with completion photos, we can usually verify the issue immediately.
2. We re-clean the missed areas — free
We'll schedule a return visit at the earliest time that works for you, usually within 1–2 days. The re-clean targets everything you flagged, at no charge, no awkward negotiation. This is the standard fix and it resolves the vast majority of issues.
3. Still not right? We refund the affected portion
If the re-clean doesn't fix it, we refund the affected portion of your service — up to and including the full amount. Because every payment runs through our cashless system, refunds are processed in one click and land back on your card in a few business days. No receipts to dig up, no cash to argue about.
Why we can guarantee the work
Most cleaning arrangements put you at the mercy of one person's schedule, standards, and honesty. Ours doesn't. Be Heard Cleaning Solutions books the job, sets the checklist, verifies completion photos, processes payment, and answers for the result. Your cleaning professional is vetted, background-checked, and quality-reviewed — but the guarantee comes from the company.
That's also why we're 100% cashless and why your card is never charged until your pro arrives on site: every transaction is documented, every job is covered, and making things right never depends on tracking someone down.
The fine print lives in our Terms of Service. The plain English version is above — and it's the version we run the company by.
Book with zero risk
48-hour re-clean guarantee on every job. No charge until your pro arrives.